OUR CONTRACT WITH YOU
1.1 These are the terms and conditions upon which our services will be supplied to you.
1.2 Kindly ensure that you read these terms and conditions carefully, and ensure the details on each order placed by you are complete and accurate before you submit any order to us.
1.3 We shall only be required to supply the services to you upon our acceptance of your order by providing you with e-mail confirmation of your order.
1.4 We shall assign a reference number to your order which will be informed to you upon confirmation of your order, please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.
ORDER PROCESS
2.1 Orders for our services should be made by completing the requisite information required by us, and by providing your credit or debit card details or other payment details for payment of the charges.
2.2 We will confirm your order by sending you an email confirmation of the order together with a parcel reference number, and providing you with an order confirmation screen on the Company’s website.
2.3 We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
2.4 You must complete the order in accordance with the instructions provided to you by us, failing which we will not be able to supply you with our services.
SUPPLY OF SERVICES
3.1 We will supply our services to you using reasonable care and skill.
3.2 We will endeavour to meet the timeframes stipulated in any order, which timeframes shall only be estimates. Time shall not be of the essence in the performance of our services.
3.3 We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
3.4 We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of any parcels, whether by ourselves or by sub- contractors.
3.5 You must also arrange for the consignee of any parcel to furnish such documents or information necessary to verify your identity, failing which the parcel may not be released to the consignee.
OUR LIABILITY
4.1 We shall only be liable for any loss or damage to a Parcel up which is caused by our negligence or breach of contract up to the value of [RM200]
4.2 You must inform us in writing of any loss or damage to the parcel within 28 days of the loss or damage occurring to enable us to investigate your claim, failing which you shall be deemed to have waived and/or abandoned any claim against us.
4.3 We shall not be liable under any circumstances whatsoever for any delay to the delivery of parcels to the relevant delivery point or consignee.
4.4 We shall not be liable under any circumstances whatsoever for any loss or damage to any parcel which is caused by your act or omission.
4.5 We shall not under any circumstances be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any special, indirect or consequential loss or damage whatsoever, or any loss of profits, business contracts, goodwill or revenue (whether direct or indirect).
EVENTS OUTSIDE OF OUR CONTROL
5.1 We will not be liable or responsible whatsoever for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents us from supplying the services to you.
5.2 If an event outside our control takes place, we will contact you as soon as reasonably possible to notify you, and our obligations will be suspended until the event outside our control is over.
5.3 In the event an order is cancelled by either of us due to the event outside our control, we shall arrange as soon as is reasonably practical to return the parcel to you at your cost (such cost to be discharged before delivery to you).
REFUNDS
6.1 Please email sales@senangcommerce.com for any refund request.
PROMOTIONAL CODES & DISCOUNTS
7.1 All promotional codes and discounts are only available for use with orders placed on the Company’s Website unless stated otherwise.
7.2 Promotional codes cannot be used in conjunction with any other offer or existing orders, and cannot be exchanged for cash.
7.3 A Promotional code can only be used once per customer, unless stated otherwise.
7.4 Promotional codes are subject to availability and may be changed or withdrawn without notice by Us.
VARIATION
8.1 No variation, extension or cancellation of these terms shall be binding upon us unless and until it is confirmed in writing.
8.2 We may amend or modify these terms and conditions from time to time at any time by giving you 7 days written notification, such notification to be posted on our website.
APPLICABLE LAW
9.1 These terms and conditions shall be construed in accordance with the laws of Malaysia and the courts of Malaysia shall have exclusive jurisdiction.
WAIVER
10.1 We do not give up any of our rights by delaying or failing to exercise them at anytime.
SEVERANCE
11.1 If any of these terms and conditions is found by a court to be illegal or not enforceable, all other terms will still be in effect.
PRIVACY
12.1 By using our services, you agree that you have read, understood and accept these terms and conditions, together with our privacy policy and that you agree to comply with them.