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Delivery Information

Senang Mall Shipping Policy

 

1. Order Processing Time

All our orders are processed and shipped out within 7 - 14 business days. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please 24 to 48 hours for the tracking information to update.

 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

 

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. We provide STANDARD SHIPPING for FREE. The shipping methods and delivery times per region will usually take up to 30 – 45 days. Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

 

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

 

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund subject to all supporting information and documents are in order. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible subject to all supporting information and proof is provided.

 

6. Returns and Refunds

6.1 Return Due To Change of Mind

Senang Mall does not accept refunds due to change of mind.

 

 6.2 Warranty Returns

Senang Mall provides warranty as stated for each product. If you would like to issue a warranty claim, the claim should be submitted within 7 days of you receiving the package. The return shipping will be pre-paid for by the customer. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.


6.3 Return Address

  • Senang Commerce Sdn Bhd
  • Suite 838, Level 8, Block A3 Jalan PJS 8/9
  • 46150 PETALING JAYA, SELANGOR
  • Tel:03 77876 9127, +6011-65358496

  • 7. Below is the list of our delivery partners. The cost of delivery will depend on the product purchased and delivery address. This will be advised upon checkout.


  • 8. Customer Service
  • For questions, support, problems, or warranty claims, please contact us by email at sales@senangcommerce.com